International Shipping Policy. We are delighted to offer worldwide shipping to most countries! However, please note the following:. If your order hasn’t arrived within 15 days, please reach out to our team at info@untamedpetals.com. We’ll be happy to

International Shipping PolicyWe are delighted to offer worldwide shipping to most countries! However, please note the following:<h3 id="important-notes-for-international-orders">Important Notes for International Orders:</h3><ul><li>Customs &amp; Delays: International shipments may experience delays due to customs or other factors outside our control. We recommend allowing extra time for your order to arrive.</li><li>Countries We Do Not Ship To: While we ship to the majority of countries, there are a few we are unable to send to. If your country is not eligible for shipping, you will be notified at checkout.</li><li>Delivery Timeline: International shipments typically take 7 to 10 days to arrive.</li></ul><h3 id="need-assistance">Need Assistance?</h3>If your order hasn&#x2019;t arrived within 15 days, please reach out to our team at <a rel="noopener">info@untamedpetals.com</a>. We&#x2019;ll be happy to investigate the issue and assist you further.Thank you for choosing Untamed Petals. We are excited to bring our handcrafted designs to you, wherever you are in the world!

Do you ship worldwide?

Shipping Policy. We are pleased to offer free economy shipping on orders over $150 within the contiguous United States. Please note that this offer does not include shipments to Hawaii, Alaska, or U.S. territories. We appreciate your understanding an

Shipping PolicyWe are pleased to offer free economy shipping on orders over $150 within the contiguous United States. Please note that this offer does not include shipments to Hawaii, Alaska, or U.S. territories.<h3 id="international-shipping">International Shipping:</h3><ul><li>Orders shipped outside the United States may be subject to import taxes, duties, and fees. These charges are the responsibility of the customer and will vary depending on the destination country.</li></ul>We appreciate your understanding and thank you for choosing Untamed Petals!

Do you offer free shipping?

Delivery TimesDelivery times vary depending on the destination and the shipping method chosen at checkout:

<div data-message-author-role="assistant" data-message-id="d752f7f4-e2f9-438f-854c-42a9f0cfd5b4" data-message-model-slug="gpt-4o" dir="auto">Delivery Times Delivery times vary depending on the destination and the shipping method chosen at checkout:<ul><li>Economy Delivery: Typically arrives within approximately 5&#x2013;8 business days.</li><li>Express Delivery: Typically arrives within approximately 2 business days.</li></ul></div>

How long does delivery take?

Shipping Policy. Order Processing:. Shipping Destinations:. Shipping Charges:. Additional Information:. Order Tracking:After placing an order, you'll receive a confirmation email with tracking information once your order has shipped. If you cannot fi

Shipping PolicyOrder Processing:<ul><li>In-Stock Items: Ship within 1-3 business days.</li><li>Made-to-Order Items: Production time is 2-6 weeks. If you need your order sooner, please contact us so we can assist.</li><li>Pre-Order Items:&#xA0;Ship within the pre-order window provided.&#xA0;</li></ul>Shipping Destinations:<ul><li>Domestic and International: We ship worldwide.</li></ul>Shipping Charges:<ul><li>Calculated and displayed at checkout.</li><li>Free domestic shipping on orders over $150 within the contiguous United States. Please note that this offer does not include shipments to Hawaii, Alaska, or U.S. territories.</li></ul>Additional Information:<ul><li>Split Shipping: As we have two studio locations, your items may be shipped separately. If your order is split, you will receive separate tracking information for each shipment.</li><li>Duties and Taxes: For international orders, duties and taxes are the responsibility of the customer and may be levied upon delivery. Shipping estimates do not include customs clearance times.</li><li>Lost or Stolen Packages: We are not responsible for lost or stolen packages due to unsafe shipping locations. If you live somewhere where a package may be left outside, please contact us to request a signature upon delivery.</li></ul>Order Tracking: After placing an order, you&apos;ll receive a confirmation email with tracking information once your order has shipped. If you cannot find the email, please check your spam folder or contact us at <a rel="noopener">info@untamedpetals.com</a>.Contact Us: For any questions or concerns regarding your order, please reach out to us at <a rel="noopener">info@untamedpetals.com</a>.<hr>

What is your shipping policy?

Yes, we offer express shipping options at checkout to ensure your order arrives as quickly as possible. If you have a sensitive wear date or urgent timeline, please contact our customer service team at info@untamedpetals.com. We’ll do our best to pri

Yes, we offer express shipping options at checkout to ensure your order arrives as quickly as possible.<h3 id="need-your-order-by-a-specific-date">Need Your Order by a Specific Date?</h3>If you have a sensitive wear date or urgent timeline, please contact our customer service team at <a rel="noopener">info@untamedpetals.com</a>. We&#x2019;ll do our best to prioritize your order and keep a close eye on its progress.

Do you offer express shipping?

Lost or Damaged Packages. At Untamed Petals, we strive to ensure every order reaches you in perfect condition. However, unforeseen issues can occur during transit. Lost Packages:. If your package is lost during transit, please follow these steps:. UP

Lost or Damaged PackagesAt Untamed Petals, we strive to ensure every order reaches you in perfect condition. However, unforeseen issues can occur during transit.Lost Packages:If your package is lost during transit, please follow these steps:<ol><li>UPS Shipments:<ul><li>File a Claim: Create a user ID with UPS if you don&apos;t have one. Then, file a claim through the <a rel="noopener" target="_new">UPS&#xA0;claims&#xA0;portal</a>.</li><li>Investigation Timeline: The investigation process with UPS takes approximately 8 to 15 business days.</li></ul></li><li>USPS Shipments:<ul><li>Help Request Form: If your order was shipped as a First Class Package and is delayed or experiencing unusual transit, complete a <a rel="noopener" target="_new">Help&#xA0;Request&#xA0;Form</a> to initiate an investigation.</li></ul></li></ol>Important: We are not responsible for lost or stolen packages due to unsafe shipping locations. If you live in an area where a package may be left outside, please contact us to require a signature upon delivery.Damaged Packages:If you receive a damaged package, please contact our customer support team at <a rel="noopener">info@untamedpetals.com</a> within 48 hours of receiving the order. Include:<ul><li>Photos: Clear images of the damaged items and packaging.</li><li>Order Details: Your order number and a description of the issue.</li></ul>We will review the provided documentation and arrange for a replacement or issue a refund as appropriate.

What if my package gets lost or arrives damaged?

Received the Wrong Item? Let Us Help!. We’re sorry to hear you received the wrong item in your order. Please contact our team at info@untamedpetals.com for further assistance. While we will do our best to replace your exact order, please note that st

Received the Wrong Item? Let Us Help!We&#x2019;re sorry to hear you received the wrong item in your order. Please contact our team at <a rel="noopener">info@untamedpetals.com</a> for further assistance.<h3 id="to-help-us-resolve-the-issue-quickly">To Help Us Resolve the Issue Quickly:</h3><ol><li>Provide Details: Include a photo of the item you received and the name(s) of the missing item(s).</li><li>Check for Notes: Double-check the package for any notes or packing slips that might indicate your other item(s) were shipped separately.</li></ol><h3 id="resolution-process">Resolution Process:</h3>While we will do our best to replace your exact order, please note that stock availability may affect this. Rest assured, we will work with you to find the best resolution possible.Thank you for your understanding, and we look forward to resolving this for you!

What do I do if I receive the wrong item in my order?

Split Shipping and Pre-Orders at Untamed Petals. At Untamed Petals, we aim to deliver your order efficiently while staying environmentally conscious. Here’s what to know about split shipping and pre-orders:. We ship from two locations, so your order

Split Shipping and Pre-Orders at Untamed PetalsAt Untamed Petals, we aim to deliver your order efficiently while staying environmentally conscious. Here&#x2019;s what to know about split shipping and pre-orders:<h3 id="split-shipping">Split Shipping</h3>We ship from two locations, so your order may arrive in separate packages. Check the packing list included with each shipment to see which items have arrived. If something is missing, it&#x2019;s likely on its way from the other location. Separate tracking numbers will be provided for each package (if applicable).<h3 id="pre-orders">Pre-Orders</h3>For orders containing pre-order items, we ship everything together once the pre-order item is ready. This helps us reduce shipping costs and minimize our environmental impact. However, if you would prefer to receive your other items before the pre-order is ready, we are happy to accommodate you. Please note that an additional shipping fee will apply.You&#x2019;ll receive a single tracking number when the full order ships, and the estimated timeline for pre-orders will be shared during checkout and in your confirmation email.<h3 id="questions">Questions?</h3>If you need help, our customer service team is here for you. <a href="https://contact.gorgias.help/forms/cfauwv5p" rel="noopener noreferrer" target="_blank">Contact us</a> at or check your order details for tracking updates.Thank you for choosing Untamed Petals and supporting our commitment to sustainability!

Will my order be split shipped?

At Untamed Petals, we strive to ensure your orders arrive safely and on time. However, it is the customer’s responsibility to provide an accurate and deliverable shipping address during checkout. If your order is returned to us due to an incorrect, i

At Untamed Petals, we strive to ensure your orders arrive safely and on time. However, it is the customer&#x2019;s responsibility to provide an accurate and deliverable shipping address during checkout.<h4 id="what-happens-if-my-order-is-returned-to-sender">What happens if my order is returned to sender?</h4>If your order is returned to us due to an incorrect, incomplete, or undeliverable address, we will:<ol><li>Notify you via email upon receiving the returned item.</li><li>Provide you with options to either:<ul><li>Re-ship the item to a corrected address (additional shipping fees will apply), or</li><li>Receive a refund for the item (less the original shipping fee, which is non-refundable). If you received free shipping on your original order we will deduct the shipping cost from the item total.&#xA0;</li></ul></li></ol><h4 id="re-shipping-fees">Re-shipping Fees</h4>If you choose to have the item re-shipped, you will be responsible for covering the cost of shipping the order again. The re-shipping fee will be calculated based on the weight and destination of the package.<h4 id="how-to-avoid-undeliverable-addresses">How to Avoid Undeliverable Addresses</h4>To ensure your package arrives without delay:<ul><li>Double-check your shipping address before completing checkout.</li><li>Include all necessary details, such as apartment numbers or business names.</li><li>If you&apos;re unsure about your address&apos;s format, consult your local postal service.</li></ul><h4 id="exceptions">Exceptions</h4>If the undeliverable status was due to an error on our part or our shipping partner, we will re-ship your order at no additional cost.

Undeliverable Addresses and Returned Orders

Yes, you can request an address change if your order has not yet been processed for shipment. Once the order has been shipped, we are unable to make any changes, and you may need to refer to our Undeliverable Address Policy if the package is returned

<h4 id="can-i-change-my-shipping-address">Can I Change My Shipping Address?</h4>Yes, you can request an address change if your order has not yet been processed for shipment. Once the order has been shipped, we are unable to make any changes, and you may need to refer to our <a href="https://untamedpetals-sqmqvu0tajm.gorgias.help/en-US/undeliverable-addresses-and-returned-orders-1045317" rel="noopener noreferrer" target="_blank">Undeliverable Address Policy</a> if the package is returned to us.<h4 id="how-to-request-an-address-change">How to Request an Address Change</h4>If you need to update your shipping address:<ol><li>Contact us immediately by contacting us <a href="https://contact.gorgias.help/forms/cfauwv5p" rel="noopener noreferrer" target="_blank">HERE</a>.&#xA0;</li><li>Include the following details in your request:<ul><li>Your order number</li><li>The correct shipping address (ensure all details are accurate, including apartment numbers or business names)</li></ul></li></ol><h4 id="address-changes-after-shipment">Address Changes After Shipment</h4>If your order has already been shipped:<ul><li>We recommend contacting the carrier directly to see if an address correction is possible. (Please note that additional fees charged by the carrier for address corrections will be your responsibility.)</li><li>If the package cannot be rerouted and is returned to us, we will notify you and provide options to:<ul><li>Reship the item to the correct address (additional shipping fees will apply), or</li><li>Refund the item cost (less the original shipping fee, which is non-refundable).</li></ul></li></ul><h4 id="exceptions">Exceptions</h4><ul><li>If the address error was due to a mistake on our end, we will work to correct the issue at no additional cost to you.</li><li>If the order is a custom or made-to-order item, address changes may not be possible after production has started.</li></ul><h4 id="tips-to-avoid-address-issues">Tips to Avoid Address Issues</h4><ul><li>Double-check your address before completing checkout.</li><li>Include all necessary details, such as apartment numbers, building names, or PO box information.</li><li>Use a valid email address during checkout to receive order updates promptly.</li></ul>

Shipping + Delivery