What if my package gets lost or arrives damaged?Updated a month ago
Lost or Damaged Packages
At Untamed Petals, we strive to ensure every order reaches you in perfect condition. However, unforeseen issues can occur during transit.
Lost Packages:
If your package is lost during transit, please follow these steps:
UPS Shipments:
- File a Claim: Create a user ID with UPS if you don't have one. Then, file a claim through the UPS claims portal.
- Investigation Timeline: The investigation process with UPS takes approximately 8 to 15 business days.
USPS Shipments:
- Help Request Form: If your order was shipped as a First Class Package and is delayed or experiencing unusual transit, complete a Help Request Form to initiate an investigation.
Important: We are not responsible for lost or stolen packages due to unsafe shipping locations. If you live in an area where a package may be left outside, please contact us to require a signature upon delivery.
Damaged Packages:
If you receive a damaged package, please contact our customer support team at [email protected] within 48 hours of receiving the order. Include:
- Photos: Clear images of the damaged items and packaging.
- Order Details: Your order number and a description of the issue.
We will review the provided documentation and arrange for a replacement or issue a refund as appropriate.