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Why Don't You Offer Refunds?Updated a month ago

Why We Offer Store Credit and Exchanges Instead of Refunds

At Untamed Petals, we take immense pride in being a small, independent business. Every piece we create is a labor of love, made in small batches with meticulous attention to detail. Our dedication to quality and craftsmanship sets us apart, but it also means that we must operate differently from larger fast-fashion brands. One of the ways this difference is reflected is in our return policy: we offer store credit and exchanges instead of refunds.

The Challenges of Refund Abuse

In the past, we tried offering full refunds. Unfortunately, this policy was highly abused, and the results were devastating for our small business. We received returns of items that had clearly been worn, some even returned mangled or unsellable. As a company dedicated to delivering high-quality products, receiving damaged returns impacts not only our inventory but also our ability to remain financially sustainable. Unlike large corporations, we do not have the capacity to absorb such losses.

Made-to-Order Pieces

Many of our pieces, including dresses and veils, are hand-cut and sewn to order. This means they are made specifically for you, using expensive fabrics and intricate hand-beading. The time, effort, and cost involved in creating these one-of-a-kind items is significant. Once a piece is returned, especially in poor condition, it cannot simply be restocked or resold. This is a stark contrast to fast fashion brands that mass-produce items with lower costs and quicker turnaround times.

Our Commitment to Quality and Fairness

We understand that buying bridal accessories, dresses, or veils is a significant investment. That’s why we believe store credit is a fair and thoughtful alternative. While many bridal retailers enforce a final sale policy, our approach allows you the flexibility to exchange an item or use your credit toward another purchase. This ensures you still receive something you love and that fits your needs, while also allowing us to maintain the quality and sustainability of our small business.

What Store Credit Means for You

  • Flexibility: If a piece doesn’t meet your expectations, you can exchange it or use your credit to find the perfect fit.

  • Sustainability: Store credit ensures that we can continue offering hand-crafted, high-quality pieces without compromising our business model.

  • Support for Small Business: By shopping with us, you’re supporting artisans and a team dedicated to bringing your vision to life.

A Shared Understanding

We hope this policy strikes a balance between protecting the integrity of our business and ensuring your satisfaction. Every piece you purchase helps sustain a small, passionate team of individuals committed to making your special moments unforgettable. We deeply appreciate your support and understanding as we continue to bring you the beautiful, handcrafted designs that define Untamed Petals.

Thank you for choosing to shop small and for being a part of our story.

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