What is your return policy?Updated an hour ago

Untamed Petals Return Policy

Black Friday & Cyber Monday Returns

Orders placed November 12 – November 30, 2026

During our Black Friday & Cyber Monday sale, returns are store credit or exchange only within 14 days of delivery. Refunds to your original payment method are not available.

• Choose store credit or an exchange through our Return Center. No return fee applies.
• Items marked final sale cannot be returned, exchanged, or given store credit.
• If your order arrived damaged or you received the wrong item, start a return in the Return Center and upload a few photos. We'll send a replacement, or refund you if a replacement isn't available.
• Free gifts with purchase are yours to keep.
• Orders placed before November 12 follow the standard policy below.

Standard Return Policy

We accept returns on eligible items within 14 days of delivery. You can choose a refund, exchange, or store credit through our Return Center.

To be eligible for a return:

• Items must be unworn, unused, and returned with all original tags and packaging.
• Final sale items cannot be returned or exchanged.

Refunds

• Refunds are issued minus the original shipping cost.
• A $10 return fee applies to U.S. refund requests (this covers the return shipping postage and handling).
• After Party dress refunds have a [$25] return fee, plus [$15] for each additional dress included in the return.
• Refunds with 6 or more non-After Party items will incur an additional $5 handling fee.

Exchanges & Store Credit

• Your first exchange is on us!
• Choosing store credit or your first exchange means no return fee.
• Additional exchanges have a restocking fee:
  • $10 for accessories
  • $20 for After Party dresses

Damaged or Incorrect Items

If your order arrived damaged or you received the wrong item, simply start a return through our Return Center and upload a few photos. Our team will take a look and get back to you as quickly as possible!

After Party Dresses

To be eligible for a return, the security ribbon must remain attached and untampered with. Dresses returned with signs of wear, stains, odors, or damage may be subject to a cleaning fee or may not be eligible for a return.

Thanks so much for supporting our small business, we truly appreciate you! 🩷