Untamed Petals Return PolicyUpdated 8 days ago

Returns and Exchanges Policy

We are happy to offer returns for store credit, exchange or refund within 14 days of receiving your order. 

Return and Exchange Guidelines:

• Items must be returned in their original condition, with all tags and packaging intact.
• Final Sale Items: Items marked as final sale are not eligible for return or exchange due to deep discounting.

All returns and exchanges can be processed easily through our Return Center.

Additional Information:

• Returns are only accepted within the 14-day window.
• All US customers will be charged a $10 return fee. Our After Party collection dresses will incur a $20 processing and handling fee. We charge these fees to help offset the costs of processing returns - like inspecting the item, repackaging it, and updating our inventory. To avoid the fee, you can request an exchange or store credit through our return center. 
• Your first exchange is on us — no fees at all! If you need to make an additional return or exchange after that, a small restocking fee will apply:
  • $10 for accessories
  • $20 for After Party dresses
• Please note, if you're processing a return for 6 or more pieces, not including our After Party collection, there will be an additional $5 return fee.
• If your item arrives damaged or incorrectly, please process a return in our return center where you will be prompted to upload a photo of the damaged or incorrect item. We will review the issue and get back to you with a resolution. 
• Please be advised that if a garment or any style is returned in less than perfect condition, including any signs of wear or dirt, an invoice for a cleaning fee will be issued.

We appreciate your understanding and thank you for supporting our small business!