Untamed Petals Return PolicyUpdated 10 days ago

Returns and Exchanges Policy

We are happy to offer returns for store credit, exchange or refund within 14 days of receiving your order. 

Return and Exchange Guidelines:

• Items must be returned in their original condition, with all tags and packaging intact. We reserve the right to decline the return if the item is not in perfect condition.
• Final Sale Items: Items marked as final sale are not eligible for return or exchange due to deep discounting.

All returns and exchanges can be processed easily through our Return Center.

Additional Information:

• Returns are only accepted within the 14-day window.
• All US customers will be charged a $10 return fee. Our After Party collection dresses will incur a $20 processing and handling fee. We charge these fees to help offset the costs of processing returns - like inspecting the item, repackaging it, and updating our inventory. To avoid the fee, you can request an exchange or store credit through our return center. 
• Your first exchange is on us — no fees at all! If you need to make an additional return or exchange after that, a small restocking fee will apply:
  • $10 for accessories
  • $20 for After Party dresses
• Please note, if you're processing a return for 6 or more pieces, not including our After Party collection, there will be an additional $5 return fee.
• If your item arrives damaged or incorrectly, please process a return in our return center where you will be prompted to upload a photo of the damaged or incorrect item. We will review the issue and get back to you with a resolution. 
• Please be advised that if a garment or any style is returned in less than perfect condition, including any signs of wear or dirt, an invoice for a cleaning fee will be issued. Items returned with damage beyond repair will be sent back to you as the return will be denied. 
• The ribbon attached to the After Party garment acts as a security seal and reads: 'Do not remove unless satisfied with fit – returns will not be accepted if this tag is removed or tampered with.' To be eligible for a return, the ribbon must remain intact and securely attached to the garment. 

We appreciate your understanding and thank you for supporting our small business!